Senior Transportation Services Survey & Results
The following survey was conducted to measure satisfaction with the Senior Transportation Services provided by the Amherst Senior Services department. The survey instrument and results follow.
Survey Instrument
Respondents were asked to please answer the following questions by using a scale of 1 - 5. Using the guide below.
1 = Poor
2 = Average
3 = Good
4 = Very Good
5 = Excellent
Questions & Results
1.) Do you find it easy to schedule transportation appointments? (Average response: 4.70)
2.) Do you find the individual taking the appointment to be pleasant and helpful? (Average response: 4.78)
3.) Does the van arrive on time for your appointments? (Average response: 4.67)
4.) Is your driver polite and courteous? (Average response: 4.70)
5.) Is your driver helpful in assisting you off and on the van? (Average response: 4.74)
6.) Is the van clean and in good working condition? (Average response: 4.63)
7.) Do you find the rates you are charged for the service to be fair? (Average response: 4.78)
8.) Are you returned from your trip in a prompt and courteous manner? (Average response: 4.67)
9.) Overall are you satisfied with the transportation service? (Average response: 4.74) | 
