The Town of Amherst is actively working to mitigate odor issues in the area surrounding the Wastewater Treatment Plant on Tonawanda Creek Road. This web page provides residents with information related to this issue. Residents are asked to use this online form to report odor issues or send questions about the Plant's operations. A dynamic Track Us portal is also integrated, allowing Town administrators to publish relevant and timely content related to this issue.

Please be advised that the Town of Amherst provides the phone numbers below for residents to report odor issues at the Wastewater Treatment Facility located at 455 Tonawanda Creek Road. We also encourage you to report issues via our online form below.

24 Hour (nights, weekends and holidays) (716) 691-9771 ext. 8015

*Please dial (716) 550-9518, if you cannot reach someone at the number above.

Link to online complaint/question form

Water Pollution Control Facility Overview

Short term, localized odor impacts at treatment plant

The treatment plant's solids handling equipment is out of service and due to be repaired during the week of 4/22. As such, sludge processing and disposal is not occurring which will increase localized odors. Once the equipment is repaired, estimated to be Friday, 4/26, the plant will take at least a week to get back to normal operation.

Posted on Apr 22, 2024 by the Engineering Department.