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Sewer Maintenance Division /  Contact Information & Emergency Phone Numbers

The Town of Amherst Engineering Department’s Sewer Maintenance Division is located at:

1100 North Forest Road
(Between Maple Road and Sheridan Drive)
Williamsville, NY 14221
(716) 631-7154

Sewer or Water in Basement Emergency Information
Storm Sewers: (716) 631-7117
Sanitary Backups - Normal Work Days & Hours: (716) 631-7157
Sanitary Backups - After Hours & Weekends: (716) 691-9771 ext. 8015

The following is a list of Emergency Phone numbers for Town and Utility Companies within the Town of Amherst:

  • Police and Fire Emergencies: 911
  • Amherst Police: (716) 689-1311
  • Amherst Fire Control: (716) 689-1212
  • Amherst Highway Department: (716) 631-7117
  • UFPO – Underground Locating - Dig Safely New York, Inc. 
    811 or 1-800-962-7962
  • National Fuel (Emergency): 800-444-3130
  • Erie County Water Authority (Water Main Breaks)
    Monday-Friday 8 AM - 5 PM: (716) 849-8444
    After 5 PM and Weekends: (716) 684-0900
  • Spectrum Cable: (716) 558-8921
  • Verizon (Phone): (716) 840-8650
  • National Grid
    General Customer Service: 1-800-642-4272
    Report Power Outage: 1-800-867-5222

About Amherst

The Town of Amherst was established in 1818 and celebrates its 200th Anniversary this year. The town has a geographical area of 53.6 square miles and a population of greater than 122,000.

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Americans with Disabilities Act (ADA)

The Town of Amherst ADA Coordinators are Robert McCarthy (Director of Human Resources) and Brian Andrzejewski (Commissioner of Buildings).

Click for more information about ADA.

Website Contact

The Town of Amherst takes great pride in providing useful, timely and accurate information through its official website. We encourage public participation in our website and ask that you provide your feedback to help us make our site even better. Contact the website administrator at toawebsite@amherst.ny.us.

Get in Touch

  • General Information:
    (716) 631-7000
  • Email:
  • Address:
    Municipal Building (Town Hall)
  • 5583 Main Street
  • Williamsville, NY 14221