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Amherst Senior Transportation Services (ASTS) /  Senior Transportation Services Survey & Results

Senior Transportation Services Survey & Results

The following survey was conducted to measure satisfaction with the Senior Transportation Services provided by the Amherst Senior Services department. The survey instrument and results follow.


Survey Instrument

Respondents were asked to please answer the following questions by using a scale of 1 - 5. Using the guide below.

1 = Poor
2 = Avg
3 = Good
4 = Very Good
5 = Excellent


Questions & Results

1.) Do you find it easy to schedule transportation appointments? (Avg response: 4.70)

2.) Do you find the individual taking the appointment to be pleasant and helpful? (Avg response: 4.78)

3.) Does the van arrive on time for your appointments? (Avg response: 4.67)

4.) Is your driver polite and courteous? (Avg response: 4.70)

5.) Is your driver helpful in assisting you off and on the van? (Avg response: 4.74)

6.) Is the van clean and in good working condition? (Avg response: 4.63)

7.) Do you find the rates you are charged for the service to be fair? (Avg response: 4.78)

8.) Are you returned from your trip in a prompt and courteous manner? (Avg response: 4.67)

9.) Overall are you satisfied with the transportation service? (Avg response: 4.74)

About Amherst

The Town of Amherst was established in 1818 and celebrates its 200th Anniversary this year. The town has a geographical area of 53.6 square miles and a population of greater than 122,000.

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  • 5583 Main Street
  • Williamsville, NY 14221