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Water Pollution Control Division /  Emergency Contact Information

Sanitary Sewer Maintenance

Monday - Friday (normal business hours)
Engineering Department
1100 North Forest Road
Williamsville, NY 14221
phone: (716) 631-7157

24 hour Emergency
Nights, Weekends, Holidays
Wastewater Treatment Facility
455 Tonawanda Creek Road
Amherst NY 14228
phone: (716) 691-9771 ext. 8015

Wastewater Treatment Plant Odor Issues Updates & Complaint Form

Storm Sewer or Drainage Concerns

Highway Department
phone: (716) 631-7117 or (716) 631-5990

About Amherst

The Town of Amherst was established in 1818 and celebrated its 200th Anniversary in 2018. The town has a geographical area of 53.6 square miles and a population of greater than 122,000.

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Americans with Disabilities Act (ADA)

The Town of Amherst ADA Coordinators are Robert McCarthy (Director of Human Resources) and Mark Berke (Commissioner of Buildings).

Click for more information about ADA.

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The Town of Amherst takes great pride in providing useful, timely and accurate information through its official website. We encourage public participation in our website and ask that you provide your feedback to help us make our site even better. Contact the website administrator at

Get in Touch

  • General Information:
    (716) 631-7000
  • Email:
  • Address:
    Municipal Building (Town Hall)
  • 5583 Main Street
  • Williamsville, NY 14221